Frequently Asked Questions (FAQs)
1. What products do you sell?
We specialize in travel tumblers and travel accessories designed for durability, convenience, and style.
2. Do you ship internationally?
Currently, we only ship within the United States.
3. How much does shipping cost?
All orders come with free shipping within the USA.
4. How long does delivery take?
Orders are typically delivered within 2 business days after processing. You will receive a tracking number via email once your order is shipped.
5. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and secure online payment methods through WooCommerce.
6. Is my payment information safe?
Yes. All transactions are encrypted with SSL and processed through PCI-compliant payment gateways to ensure maximum security.
7. What is your return/refund policy?
You may request a return or refund within 30 days of receiving your order. Products must be unused and in their original packaging. For full details, please see our Refund Policy page.
8. Can I cancel my order?
Orders can be canceled within 24 hours of placement before they are shipped. If the order has already been shipped, please follow the standard return process.
9. Who can I contact for support?
For any questions, concerns, or special requests, please contact us:
Trade Name: Colnslab
Website: colnslab.com
Email: contact@colnslab.com
Phone: +1 448-203-5111
Address: 1371 NW 42nd St, Miami, FL 33142, USA